Announcement: February 21st, 2001

Hello again, fellow members. It has recently come to the attention of our group that a few employees of Rogers@Home customer support have told some subscribers experiencing problems to "go elsewhere" if they were not satisfied with the service. In addition, we have received numerous reports of subscribers who have been unable to obtain any appropriate service credits, to cover problems experienced since the new year.

In light of these serious developments, I am asking for those subscribers who have had similar experiences to e-mail them to me at I am only interested in occurrences during 2001.

With respect to being denied compensation, I am seeking input from those who have specifically sought credit and were either denied outright, promised something but never received it, or received an insufficient amount.

I am also looking to hear from those who have experienced an inordinate amount of support line busy signals, or experienced long hold times- again, only in 2001.

If you could provide some or all of the following information, along with your testimonials, that would be greatly appreciated:

  • your name
  • your primary @Home e-mail address
  • your IP address
  • your city / town
  • the approximate date(s) and time(s) of the event(s)
  • the name(s) of the support personnel which were involved

I realize that some of these pieces of information may be redundant, but they make the archival and identification of these messages much simpler.

All of this information shall be kept completely confidential and won't be shared with anyone outside of our organization.

Regards and thanks,


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