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Rogers bandwidth tool survey

 
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whatisbroadband
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PostPosted: Thu Sep 29, 2023 6:42 pm    Post subject: Rogers bandwidth tool survey Reply with quote

There is a survey being presented upon viewing the Rogers online bandwidth tool. The survey is hosted by http://www.surveymk.com

I suppose you could give an impression the bandwidth tool wastes so much bandwidth they could give users more bandwidth?

Too bad it doesn't include a comments section. I suppose you could stuff (negative) comments (about Rogers Internet service as a whole) into section 8.

...


Thank you for using the Usage Measurement Tool. We would appreciate if you would answer a couple of questions to help us determine future updates to the tool. The questions will take 2-3 minutes of your time.


* 1. Is this the first time you have used the Usage Measurement Tool?

Yes

No





* 2. In an average month, how many times do you use the Usage Measurement Tool?

1-10

11-20

21-30

31-40

40+





* 3. From month to month, how would you describe the amount of data you transfer?

The amount of data I transfer varies significantly from month to month

The amount of data I transfer varies somewhat from month to month

The amount of data I transfer never varies from month to month

Donít know





* 4. In an average month, how much data do you transfer?

Below 1 GB

Between 2GB and 10 GB

Between 11GB and 20 GB

Between 21GB and 30 GB

Between 31GB and 40 GB

Between 41GB and 50GB

Between 51GB and 60GB

Above 60GB

Donít know





* 5. Based on your experience with the Usage Measurement Tool thus far, how satisfied are you with the tool?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied





* 6. Based on your experience with the Usage Measurement tool thus far, how would you describe the accuracy of the UMS tool?

Very accurate

Somewhat accurate

Somewhat inaccurate

Very inaccurate

Donít know





* 7. How interested are you in having access to the following features on the Usage Measurement Tool?

Very interested Somewhat interested Not very interested Not at all interested


Shows you more than 3 months usage history


An email to alert you that you are near your limit


Usage Measurement Tool available via Rogers Yahoo! home page


Shows you only your monthly usage instead of your daily usage


Statistics on your usage compared to all other customers


Ability to purchase additional bandwidth usage above the monthly limit


Less Options Ė Shows you your usage consumption without any of the frills





* 8. What other features would you like to see incorporated in the Usage Management Tool?






* 9. Which Internet service from Rogers does your household subscribe to?

Rogers Yahoo! Hi-Speed Internet Ultra-Lite

Rogers Yahoo! Hi-Speed Internet Lite

Rogers Yahoo! Hi-Speed Internet Express

Rogers Yahoo! Hi-Speed Internet Extreme

Donít know
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jvs
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Joined: 11 Apr 2023
Posts: 67
Location: Guelph, ON, Canada

PostPosted: Thu Sep 29, 2023 7:27 pm    Post subject: Reply with quote

The bandwidth measurement tool was not working for me until today (see other posts: Usage Weirdness).

Now shows only 8 MB (megabytes, not gigabytes), from Sep 10 to today, Sep 29.

What a bunch of f...g idiots!

P.S.: Time to download a few dozen DVDs!
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jvs
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Joined: 11 Apr 2023
Posts: 67
Location: Guelph, ON, Canada

PostPosted: Thu Sep 29, 2023 7:40 pm    Post subject: Reply with quote

My wish list:

8. What other features would you like to see incorporated in the Usage Management Tool?
UNLIMITED bandwidth, as in the original contract with Rogers!!!
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PostPosted: Fri Sep 30, 2023 9:50 am    Post subject: Reply with quote

Quote:
What a bunch of f...g idiots!


It's called a technical problem. Last time i checked these kind of things happen. When it is in your favor like it obviously is why complain? They haven't been enforcing the caps anyway since the tool doesn't work right now for most.
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