RBUA main site
RBUA.ORG Forum Index


RBUA.ORG
Residential Broadband Users' Association
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
 

Big phone companies must credit customers for poor service

 
Post new topic   Reply to topic    RBUA.ORG Forum Index -> Telus
View previous topic :: View next topic  
Author Message
Bell-boy
Valued Member
Valued Member


Joined: 20 Dec 2023
Posts: 708
Location: Wet Coast, Canada

PostPosted: Fri Mar 25, 2023 12:04 am    Post subject: Big phone companies must credit customers for poor service Reply with quote

Quote:
Big phone companies must credit customers for poor service: CRTC
Last Updated Thu, 24 Mar 2023 16:01:57 EST
CBC News

OTTAWA - Canada's telecommunications regulator has ordered that customers of the country's big phone companies be given credits on their phone bills this year and in the future if they get sub-standard service.

"Subscribers of the large telephone companies that failed to meet the [quality of service] requirements during the period from 2002 to 2004 will receive a credit on their bill before the end of 2005," the Canadian Radio-television and Telecommunications Commission said in a release.

The CRTC said the credits will be graduated according to the degree of sub-standard performance, up to a maximum of five per cent of the company's local business and residential revenues.

The CRTC did not say which phone companies would be required to provide credits this year, and it's not clear yet how much consumers will be getting back.

The regulator said the large telephone companies may also give case-by-case exemptions from issuing credits in extraordinary circumstances, such as labour disruptions.

The CRTC began its review of "quality of service" issues in March 2003 following "uninterrupted substandard performance" by some phone companies in 1998 to 2000.

The CRTC has established 13 "quality of service" standards including installation appointments, dial tone delays, and directory access that phone companies must meet.

The standards were introduced as part of a shift to less regulation in the phone market, the CRTC said.

In November 2003, the CRTC ordered Telus to improve its level of customer service.

* FROM Nov. 5, 2003: CRTC tells Telus to improve service

The order came after the CRTC had received 2,400 customer complaints about Telus in the previous two months of that year.

The CRTC said most of the complaints were about not being able to get through to Telus's customer service department. There were also concerns about poor repair and installation service.
Back to top
View user's profile Send private message
Bell-boy
Valued Member
Valued Member


Joined: 20 Dec 2023
Posts: 708
Location: Wet Coast, Canada

PostPosted: Fri Mar 25, 2023 12:16 am    Post subject: Reply with quote

the CRTC ruling is here... https://www.rbua.org/board/viewthread.php?FID=20&TID=5379
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    RBUA.ORG Forum Index -> Telus All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group