Announcement: February 13th, 2002

Fellow members,

The report on our sixth meeting with Rogers senior management has just been posted. It can be found here-

I apologize for the lateness of the posting, but it couldn't be helped due to time constraints on my end.

Those items which were not covered at our meeting will be addressed over a conference call with Rogers management in 2-3 weeks. There is a note about this in the posted report. Following below are the 11 outstanding items:

  • Agenda item 2, point 3:
    • "regardless of its benign intentions, the X-Authentication-Info header represents a violation of subscriber privacy and should be axed"
  • Item 3, point 5:
    • "apparent broadcast storm problems have been affecting subscribers in January with LANCity cablemodems (i.e. characterized by a solid receive light on the modem and lost connectivity); what information can you offer concerning these problems?"
  • Item 4, point 4:
    • "there are DNS entries for and; why is there no entry for"
  • Item 5, points 2 and 3:
    • "after the countless past incidents involving a drastic increase in support line hold times and busy signals, why is this situation permitted to continue from time to time?"
    • "was the increase in busy signals and hold times due to the transition, or the massive influx of nearly 60 thousand subscribers in Q4 - or both?"
  • Item 7, points 1, 2, 3, 5, 6 and 8:
    • "the new DNS naming convention for subscriber PC's, which lists subscribers’ hardware addresses, poses a security hazard for subscribers and Rogers, alike; will the naming convention be changed and if so, when and to what?"
    • "we are against incorporating the primary e-mail ID’s of subscribers in any succeeding DNS naming convention; this would pose a serious threat to subscriber privacy and would make subscribers a wide open target to spammers"
    • "the new policy on acceptable packet latency is not fair to subscribers and does not take into account the different packet latencies yielded by the various types of deployed cablemodems"
    • "LANCity cablemodems and their corresponding DNS and DHCP servers were still under @Home's control for weeks after the start of the transition; why?"
    • "there were convoluted instructions for LANCity subscribers on the transition website; why weren't simple DNS server names such as and offered in these instructions, when they worked perfectly well?"
    • "cablemodem rental fees are apparently being charged to some new subscribers, which accounts for the general rate hike that was levied against all new subscribers; is this just a billing glitch, or a real rental fee?"
Another report will be issued following this conference call. Stay tuned.


Chris Weisdorf

President and Technical Director,

Residential Broadband Users' Association

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